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filingtaxesonlin
New Member

I'm stuck on "Hmm, looks like we hit a snag". What do I do?

 
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‎February 18, 2020 5:43 PM
last updated ‎February 18, 2020 5:43 PM
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3 Replies
EbonyA
Intuit Alumni

I'm stuck on "Hmm, looks like we hit a snag". What do I do?

[edited by moderator] 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
‎February 19, 2020 8:22 AM
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kumarjpradeep
New Member

I'm stuck on "Hmm, looks like we hit a snag". What do I do?

Hi I am facing the same issue. When I click the link you gave to resolve the issue, it say "Access denied:. Please help.

‎February 20, 2020 3:17 PM
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CatinaT1
Employee Tax Expert
Employee Tax Expert

I'm stuck on "Hmm, looks like we hit a snag". What do I do?

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 To clear your cookies use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
‎February 20, 2020 3:29 PM
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