If you are unable to complete the filing process and you are stuck on Step 2, you can try going completely out of the program, closing it and going back in and trying again.
Some of our customers are experiencing issues when trying to file and pay with their refund. We are investigating this issue. However, if you would prefer to file now, you can do so by switching to pay your TurboTax fees with a credit card instead of using the pay with my refund option by following these steps.
Please continue to check back as many sections are currently being updated.
Some of TurboTax forms and features may not be ready because they are awaiting finalization from the IRS or certain state Departments of Revenue. Some of the new tax laws require existing software to be revised or new tax forms to be finalized.
There were many significant new tax laws passed this year.
TurboTax Online updates for new tax laws and other features, but they are done automatically in your web browser. You do not have to manually update like in TurboTax desktop software.
If you are using TurboTax Desktop, you can manually check for updates for your TurboTax program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates."
If TurboTax is not letting you continue on to e-file, here are a few additional things you can try:
- Temporarily turn off your firewall or anti-virus software that may block the transmission.
- If you are logged in multiple times on different computers, make sure you are only logged in in one place.
- Try using a different browser.
- Make sure you have a stable internet connection.
- Restart your computer in case there are lingering software conflicts.
- Try using an incognito or private window to sign in to bypass any cached issues.
Please return to Community if you have any additional information or questions and we would be happy to help.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
