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I'm not filing with my spouse and would like to file my 2019 return. I got a prompt to make a new account but can't because my email is on file.

 
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Level 15

I'm not filing with my spouse and would like to file my 2019 return. I got a prompt to make a new account but can't because my email is on file.

Not sure why you can't set up a new account, up to 5 accounts can be tied to the same email address.

 

If you still want to start another return in TurboTax Online, here’s what to do:

 

  1. Sign out of TurboTax Online.
  2. Select the TurboTax Online product you want to use for the second return and proceed.
  3. On the Create your account screen, set up a new user ID for the second return.
  4. You can reuse your email address if you want to receive e-file notifications for the second return.
  5. Up to 5 accounts can be tied to the same email address.
  6. After you've created the new account, you can start working on the second return.
  7. If you can't create a new account because your web browser automatically logs you into your old account, you may need to clear your browser history, cache and cookies.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

View solution in original post

1 Reply
Level 15

I'm not filing with my spouse and would like to file my 2019 return. I got a prompt to make a new account but can't because my email is on file.

Not sure why you can't set up a new account, up to 5 accounts can be tied to the same email address.

 

If you still want to start another return in TurboTax Online, here’s what to do:

 

  1. Sign out of TurboTax Online.
  2. Select the TurboTax Online product you want to use for the second return and proceed.
  3. On the Create your account screen, set up a new user ID for the second return.
  4. You can reuse your email address if you want to receive e-file notifications for the second return.
  5. Up to 5 accounts can be tied to the same email address.
  6. After you've created the new account, you can start working on the second return.
  7. If you can't create a new account because your web browser automatically logs you into your old account, you may need to clear your browser history, cache and cookies.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

View solution in original post

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