- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
I'm not filing with my spouse and would like to file my 2019 return. I got a prompt to make a new account but can't because my email is on file.
Topics:
1 Best answer
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
I'm not filing with my spouse and would like to file my 2019 return. I got a prompt to make a new account but can't because my email is on file.
Not sure why you can't set up a new account, up to 5 accounts can be tied to the same email address.
If you still want to start another return in TurboTax Online, here’s what to do:
- Sign out of TurboTax Online.
- Select the TurboTax Online product you want to use for the second return and proceed.
- On the Create your account screen, set up a new user ID for the second return.
- You can reuse your email address if you want to receive e-file notifications for the second return.
- Up to 5 accounts can be tied to the same email address.
- After you've created the new account, you can start working on the second return.
- If you can't create a new account because your web browser automatically logs you into your old account, you may need to clear your browser history, cache and cookies.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
1 Reply
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
I'm not filing with my spouse and would like to file my 2019 return. I got a prompt to make a new account but can't because my email is on file.
Not sure why you can't set up a new account, up to 5 accounts can be tied to the same email address.
If you still want to start another return in TurboTax Online, here’s what to do:
- Sign out of TurboTax Online.
- Select the TurboTax Online product you want to use for the second return and proceed.
- On the Create your account screen, set up a new user ID for the second return.
- You can reuse your email address if you want to receive e-file notifications for the second return.
- Up to 5 accounts can be tied to the same email address.
- After you've created the new account, you can start working on the second return.
- If you can't create a new account because your web browser automatically logs you into your old account, you may need to clear your browser history, cache and cookies.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**