I'm having trouble with box b (EIN) and box c. on my w-2 form I'm putting the correct info but it keeps saying?? try again?

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I'm having trouble with box b (EIN) and box c. on my w-2 form I'm putting the correct info but it keeps saying?? try again?

Are you, in fact, using an online version of TurboTax (a LIVE version)?

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