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I'm getting an error when trying to enter W2. It says: "Hmm, looks like we've hit a snag." TurboTax deluxe desktop. Thoughts?

 
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CatinaT1
Employee Tax Expert

I'm getting an error when trying to enter W2. It says: "Hmm, looks like we've hit a snag." TurboTax deluxe desktop. Thoughts?

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.  

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I'm getting an error when trying to enter W2. It says: "Hmm, looks like we've hit a snag." TurboTax deluxe desktop. Thoughts?

Solved by deleting TurboTax and redownloading it from my account.

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