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On the online version you need to set up a separate account for each tax return you want to complete.
Yes, you need to purchase new TurboTax software each year. Because there isn't a way to update prior-year tax software to handle the 2020 tax laws, you'll need to purchase TurboTax 2020 if you want to use TurboTax to prepare this year's taxes.
If they don't know their TurboTax information, you may use the Account Recovery Request for their TurboTax Account.
If they have a copy of their tax return, you could also create a new account and enter carryover amounts, if any, into TurboTax.
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