I keep trying to download my 2018 taxes and the self help said it's in documents--I'm logged into my only account that I have--I don't have a documents tab

[angiebrown72]

and when I click on the Intuit Account page--it says I don't have anything here

[DoninGA]

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

[mesquitebean]

@ angiebrown72  said: "I'm logged into my only account that I have."

That may not be the case.  Many people are surprised to find out that they may have more than one account without realizing it.  I'll tell you how to check below.    This assumes the 2018 return was prepared in Online TurboTax and not the desktop software (CD/download).

If the 2018 return was prepared online, when you log in, scroll down the Tax Home page and find the section "Your Tax Returns & Documents."  Expand that section and see if there is evidence of the 2018 return.   If there is no evidence of your online 2018 return in that account, here's how to check for multiple accounts.

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.