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I keep getting this message after payment and on the final step: Our records indicate that you are not entitled to e-file one or more formsets

We could not e-file your return for the following reason:
Our records indicate that you are not entitled to e-file one or more formsets
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1 Reply
CatinaT1
Expert Alumni

I keep getting this message after payment and on the final step: Our records indicate that you are not entitled to e-file one or more formsets

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

 

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