I keep getting the message "Hmmm, looks like we've hit a snag." How do I get past this?

[dippitydo1263]

Then the message continues with "We recommend you revisit the last topic you were working onto make sure all your info's correct."

[LindaS5247 · Accepted solution]

If you got a message that "Hmmm it looks like we hit a snag" it  is often due to a connectivity or browser issue. 

•  Go out of your program, close your browser and go back in.
• Clear your cache and cookies. Click here for How to clear your cache. Click here for How do I delete cookies?
• Try a different Web browser, such as Chrome or Firefox.
• Make sure you have allowed local network access by clicking the lock/info icon next to the URL.
• If you are using a VPN, disable it.
• Make sure your internet connection is strong and stable
• Try using incognito mode 
• Temporarily disable antivirus or firewall software that might be blocking data transmission
• If you are using TurboTax Desktop, you can manually check for updates for  your TurboTax program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates." 
• It may be a temporary server issue. This requires you to wait and try again later.
• It could indicate there is a missing field in the previous step. You can go back and check that all data is properly entered there.

Please return to Community if you have any additional information or questions and we would be happy to help.

[jennyhallmsw]

I'm having this same problem and have tried all of the above steps without success. Has anyone gotten past this message? Any additional tips?

[TaxPlethora]

The answer to this issue for TurboTax Deluxe (desktop) on macOS appears to be documented here:

1. Quit TurboTax.
2. Move the folder "~/Library/Caches/KSCrash/Turbo Tax" to the trash.
3. Restart the Mac.
4. Restart TurboTax.

[TaxPlethora]

...And, one more observation:  when the program is restarted, TurboTax will automatically recreate the folder "~/Library/Caches/KSCrash/Turbo Tax" after it has been removed.