I just purchased and downloaded Turbo Tax Home and Business 2019, and started using it.
When I started it for the first time, it seemed to do an update correctly.
The second time I opened it, it wanted to do another update, and failed on two counts (similar
to the image below).
I uninstalled and reinstalled, and the same pattern occurred, except the second update, the program
update was successful, but the second one failed with the message below. I'm stuck and cannot move forward. Please assist.
@cpeppler I would suggest to try an update later in the day.
I actually was able to get the update earlier today after making multiple attempts but the download and install was an extremely slow process.
I, too, and having the issue. I downloaded and used the product earlier this year. I can't get past the download. The software won't open without the download being complete. Hopefully, it will all be fixed soon.
I have not been able to open and use the same program since Monday. It gets stuck on the activation page and just spins the blue circles. I did use the program on my computer in July when I filed an extension.
I was on the phone with Turbo Tax support for 2 hours on Tuesday and none of their solutions worked. I was told my case had been escalated 2x. I received an email saying my case had been resolved. What a joke! No word back, so I emailed them again yesterday they did not seem to be able to pull up my case. I responded to the questions they asked and have still NOT HEARD back anything.
Who do I reach out to get this situation resolved?
TO save you time, do you have another computer you can install it on? This won't fix the problem on the current computer of course. But at least you can get on your taxes and get them done before the Oct 15 extension deadline.
I'm not going to hash over what I expect you've already tried with support on the phone. But sometimes it's simple things that get overlooked - such as the date on your computer. Also make sure you are on Windows 10 version 2004. Check that at settings - system - about.