I just changed laptops. Downloaded and signed into my Turbo Tax. I can not see my 2021 or my 2022 tax returns. What do I need to do?

[VolvoGirl]

Did you use the Online version or the Desktop program?  It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored on your computer.

You need the .tax2021 file or .tax20022 to open in the same year Desktop program.   The tax files (and PDF files) should be in your Documents then in a Turbo Tax subfolder. If you can't find them do a search for all files ending in .tax or .tax2021 or .tax2022, etc. And check the Recycle Bin. For Windows 10 check the One Drive. Did you make any backups? Like DropBox.

If you don't have the main .tax file you might have one that starts with a Tilde sign ~ like "~your name.tax2022". That file is if your computer crashes or your real file gets lost or deleted or corrupt so you can restore it.

[rjs]

It's not clear whether you are using TurboTax Online or the CD/Download TurboTax software. You said you "downloaded," which implies that you are using the CD/Download software. You don't download TurboTax Online.

But you also said that you signed in, which implies that you are using TurboTax Online. You don't sign in to the CD/Download software. Also, the tag below your question says TurboTax Online.

If you are using TurboTax Online, changing computers does not make any difference. You can access your TurboTax Online account from any computer, and your tax returns will be there. But you have to sign in to the same account that you used to file the tax returns. See VolvoGirl's reply above to see if you have more than one account.

If you are using the CD/Download TurboTax software you have to download and install the software on the new laptop. You also need the .tax2021 and .tax2022 data files for the tax returns. They are only on the computer that they were created on, and any backup copies that you made. You have to copy the .tax2021 and .tax2022 files onto the new laptop. But TurboTax will not find them automatically if they were copied from another computer, not saved by TurboTax on the new computer. When you start TurboTax, on the first screen click "Find a Tax File" to go to the .tax2021 or .tax2022 file and open it. You will need to download and install the CD/Download software for both 2021 and 2022, because you can only open a tax return with the software for the corresponding year.

[pbnauman0314]

This answers my question. I had 2022 saved on another laptop.  Thanks!