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awider
New Member

I have turbotax deluxe, but my computer is broken and I am using a friend's. I cant download the program onto my friend's computer. Can I use the online service?

I already paid for turbotax deluxe but cant download it. I dont want to pay for the online service also.

1 Best answer

Accepted Solutions
MariaC
New Member

I have turbotax deluxe, but my computer is broken and I am using a friend's. I cant download the program onto my friend's computer. Can I use the online service?

You will need to contact customer support and see if you can get a service code:

https://ttlc.intuit.com/replies/5566005


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7 Replies
bobweissman
Level 6

I have turbotax deluxe, but my computer is broken and I am using a friend's. I cant download the program onto my friend's computer. Can I use the online service?

Why can't you download to friend's computer?
awider
New Member

I have turbotax deluxe, but my computer is broken and I am using a friend's. I cant download the program onto my friend's computer. Can I use the online service?

Because I'm using someone else's computer and they dont want anything downloaded onto it
bobweissman
Level 6

I have turbotax deluxe, but my computer is broken and I am using a friend's. I cant download the program onto my friend's computer. Can I use the online service?

Not much of a friend. You can choose to use TT Online, which still requires a working computer or tablet. But your purchase of TT Desktop will be lost.
awider
New Member

I have turbotax deluxe, but my computer is broken and I am using a friend's. I cant download the program onto my friend's computer. Can I use the online service?

can you give me a phone number to call? I'm getting very frustrated
MariaC
New Member

I have turbotax deluxe, but my computer is broken and I am using a friend's. I cant download the program onto my friend's computer. Can I use the online service?

You will need to contact customer support and see if you can get a service code:

https://ttlc.intuit.com/replies/5566005


violin_lover
New Member

I have turbotax deluxe, but my computer is broken and I am using a friend's. I cant download the program onto my friend's computer. Can I use the online service?

What's the current service number to call? Thanks.

KathrynG3
Expert Alumni

I have turbotax deluxe, but my computer is broken and I am using a friend's. I cant download the program onto my friend's computer. Can I use the online service?

To contact TurboTax, the phone number is: (800) 446 - 8848.

 

For more information about ways to contact TurboTax, see: What is the TurboTax phone number?

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