I got your notice to "reserve" my software. I wanted to reorder, but after I saw all the correct information, including my charge details, there was nothing to click except "New Product". When I did that, it took me to a totally new page.I want to sign up to renew TurboTax, but I don't see any option to click after I reach my account and charge information. Instead, I see "new product," and when I click on that, it takes me somewhere else.
I called the "help" number, and she could say nothing but how she would help me get to my "account". I was screaming at one time: "I AM ALREADY IN MY ACCOUT BUT DON'T KNOW WHAT TO CLICK" But of course she said, over and over ad nauseam the same thing. I gave up.
Why do you make it so hard? I am 91 years old and have been using TurboTax and Quicken for 30 years. That may not be the exact number, but it's been a long time. You could have a "check out" box, but no, it says "New Product". Please provide me with an answer or a phone number that is not a bot, which only has a few phrases. What a world. I have kept up well, but I have had it with all the silly permutations. Martha Carmichael [phone number removed] ALL I WANT IS TO REORDER!
