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dcpandina
New Member

I have to file federal return by mail. When I try to continue it put me in an endless loop. asking me to input my ID information all over again. How do I get past this?

 
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2 Replies

I have to file federal return by mail. When I try to continue it put me in an endless loop. asking me to input my ID information all over again. How do I get past this?

Have you paid the TT fees?
AkinaLO
Expert Alumni

I have to file federal return by mail. When I try to continue it put me in an endless loop. asking me to input my ID information all over again. How do I get past this?

Please try to clear your cache and cookies and log back in. If that doesn't work try using a different browser, then log back in. Please see below.  

This one shows how to delete your cookies.  

This one will help you clear your cache. 


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