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Anonymous
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I have not received either refund, state or federal, and I am being asked to pay. Why??

 
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3 Replies

I have not received either refund, state or federal, and I am being asked to pay. Why??

Did you choose to have your TurboTax fees deducted from your federal refund?  Is your refund taking an unusually long time to arrive?  Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account.  TurboTax would have sent several emails to you before they took the money out of your account.

https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees

 

 

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

 

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Anonymous
Not applicable

I have not received either refund, state or federal, and I am being asked to pay. Why??

Well I have not received either refund and TurboTax also says they will get the refund to you faster and it’s not the case. 

I have not received either refund, state or federal, and I am being asked to pay. Why??

@Anonymous TurboTax has no control over how long it takes the IRS to issue your refund.  The IRS is severely backlogged and many refunds have been delayed, especially if they have any sort of mistakes on them.   When you chose to have your fees deducted from your federal refund you signed on a screen that told you your fees could be deducted from your account if your federal refund was delayed too long or if it was offset by the IRS.

 

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

 

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2021 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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