I have had this issue in years past - I cannot enter data in any fields - I have a blue "teardrop" showing whenever I try to enter data in a field. How do I fix this?

[HeatherPLO]

• Try to log completely out of Turbo Tax. 
• Then, clear your cache and cookies within your browser and completely close out of it.  I have included the Help Articles below if you need assistance with clearing cache or cookies. 
• Re-open the browser and log back into Turbo Tax and see if this fixes the situation.  You can also try a different browser as well or "incognito mode".  

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps. 

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[taxcrazy214]

I have the same issue. I have tried the fixes and nothing works.  The teardrop is showing up when I type as well.  However, I can type but cannot input numbers into turbotax.

[LindseyLO]

Assistance with clearing your cache and cookies has been provided for you below. This may help. Also you can try using a different browser to see if this helps. If this does not help please reach out to Customer Support by clicking here. 

How to clear your cache

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