I have file with TurboTax for the last 7 years. Why is it telling me I did not file in 2016, when I clearly did?

[CapB]

If you're receiving this message: "It looks like you didn't file with us in 20XX"

https://ttlc.intuit.com/replies/6425216

Or

Click here to double-check how many TurboTax accounts you have.