I have entered all information but the form is asking for a pin # from last year which I don't have. How can I file without it?

[ReginaM]

To E-file, you need either your PIN Number or your last years AGI (Adjusted Gross Income), just use your AGI instead of the PIN.

[McK51]

I continue to get this message when e-filing:

IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records.

Last year I filed using TT, but had to file a paper return.  Now, TT requires AGI from last year and a PIN.  I have tried using the PIN I entered for 2019 (that ended up being paper filed - TT entered that for me from last year), entering a new PIN and tried to Not enter a PIN at all.  Nothing works.  AGI is correct per IRS.

I followed your instructions about Just entering the AGI and no PIN.  TurboTax won't let me do that.

Still getting rejected.  Starting to develop a mental complex, being rejected so much!

[CatinaT1]

Try using 0 as your AGI.

[McK51]

After numerous e-file rejections I think I found my problem.

I paper filed last year (2019) jointly.  Our AGI is on record with the IRS, I checked.  But, I was never able to e-file even after various attempts at AGI & drivers license combinations, including "0", suggested by ReginaM.

What I finally discovered was this:  We moved to a new address.  My wife and I changed our drivers license address.

But, my wife Changed Her Name on her license by changing her middle initial from A to C (her maiden name, C).  This does not match with her IRS name, A, or her Social Security name, A.  I think this mismatch caused the rejection.

I have two questions.

1.  Who requires my state DL information for id verification, TT or the IRS?  We don't have a state income tax here, so I don't need the DL for filing in my state.

2.  Does this seem like a feasible answer and can this mismatch be fixed without changing her DL again?

Thanks for ReginaM for responding before.

[McK51]

Thank you for your suggestion to try 0 in the AGI box for e-filing the other day.  Unfortunately, that didn't work...But:

After numerous e-file rejections I think I found my problem.

I paper filed last year (2019) jointly.  Our AGI is on record with the IRS, I checked.  But, I was never able to e-file even after various attempts at AGI & drivers license combinations, including "0", suggested by CatinaT1.

What I finally discovered was this:  We moved to a new address.  My wife and I changed our drivers license address.

But, my wife Changed Her Name on her license by changing her middle initial from A to C (her maiden name, C).  This does not match with her IRS name, A, or her Social Security name, A.  I think this mismatch caused the rejection.

I have two questions.

1.  Who requires my state DL information for id verification, TT or the IRS?  We don't have a state income tax here, so I don't need the DL for filing in my state.

2.  Does this seem like a feasible answer and can this mismatch be fixed without changing her DL again?

[McK51]

Sorry for the re-post.

[Mike9241]

Thank you for your suggestion to try 0 in the AGI box for e-filing the other day.  Unfortunately, that didn't work...But:

After numerous e-file rejections I think I found my problem.

I paper filed last year (2019) jointly.  Our AGI is on record with the IRS, I checked.  But, I was never able to e-file even after various attempts at AGI & drivers license combinations, including "0"

if you timely filed your 2019 return jointly. the AGI to use for both of you is line 8b of the original return

if you filed late, the 2019 AGI to use is $0 for both

you can use the IRS website to check the AGI it has

 https://www.irs.gov/individuals/electronic-filing-pin-request

sometimes even the correct AGI doesn't work. issues within the IRS database. all you can do is paper file.