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Is it the Turbo Tax app that you are using?
Sounds like you are on a Mac? Did you get it installed? And Activated with the 16 digit License Code? You just slide it over inside that box. Slide it over to the right. I installed my friend's on a Mac. I think it was a red arrow?
How to install Turbo Tax on a Mac
https://ttlc.intuit.com/community/installing/help/how-do-i-install-the-turbotax-software-for-mac/00/...
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