I have completed the donation section and yet it still says needs review. Anyone else experiencing this?

[user17705986559]

Yes

[MarilynG1]

The Deductions topics page may not update the display until you close/re-open the program.  If you went all the way through the section to the 'Summary' page, this doesn't affect your return.

You can look at the Charitable Contributions Summary in TurboTax Desktop in FORMS mode to verify your info.  In TurboTax Online, you can view all your forms and worksheet after you've paid for your return.

@user17705986559 

[user17705986559]

I was able to delete the Form for a charitable donation that I could not edit and then create a new Form for the donation.  However, once I closed the new Form I could not open it again and further edit it.  I had the same issues with the 1099R form.  This appears to be a software issue that needs to be fixed.  I down loaded Turbo Tax onto my computer.

[ddhamm]

Same here and I am waiting for them to call me about it

[CatinaT1]

Sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

[ddhamm]

I was sent an email saying i should clear my cache - I am NOT using the website for my taxes - I am using software on a computer. I closed the program and relaunched it and  i still have the "NEEDS REVIEW" error

[RobertB4444]

The software connects to the main system through the internet.  That's how it gets updates for the program and how it efiles returns.  Clearing your cache and cookies can tell your computer that you are not still running the program over the internet and allow updates to download which may fix issues.  You should re-start your computer and clear your cache and cookies as @CatinaT1 recommends above.

@ddhamm 

[ddhamm]

I was not using the internet version of Turbo Tax - I used the downloaded computer software. The way I fixed the problem (after phoning Turbo Tax) was to combine 3 different dates that I made donations to the same place - and that total triggered the prompt to add an address (previously the amounts were smaller for each date and no charity address was required). That fixed my problem.