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maxie911-
New Member

I have completed my return and thought it was free but now I am being charged $29. I can't find a way to go back and change to the free version. Please help.

 
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2 Replies
JakailaLO
Expert Alumni

I have completed my return and thought it was free but now I am being charged $29. I can't find a way to go back and change to the free version. Please help.

In any case, if you chose to pay the 29.99 fee out of the Federal refund, there is a 39.99 service fee for that option (44.99 for California filers, where it is bundled with "Premium Services.")  You can remove that payment option and pay upfront to avoid the service fee.  We can tell you how.


If you don't need PLUS (29.99), you may be able to remove PLUS prior to filing.

https://ttlc.intuit.com/questions/2583649-can-i-remove-plus-benefits-before-i-pay


If it won't let you, you can try "Clear and Start Over".

https://ttlc.intuit.com/questions/2586254-how-do-i-clear-and-start-over-in-turbotax-online


If it won't let you start over, we can tell you how to remove the refund processing option and pay the 29.99 fee with a credit/debit card or a prepaid debit card you can buy in a store.

Or we can tell you about switching to another free TurboTax product, the Freedom Edition (not the Free Edition), which has no fees,  upgrades, etc. and is free for both Fed and State returns.   You would have to start over at a different website with a new account, and you would have to meet one of the qualifications to use that product.
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niesen03
New Member

I have completed my return and thought it was free but now I am being charged $29. I can't find a way to go back and change to the free version. Please help.

I completed my return and want to pay for the service with my card.  I am not able to get back to the place so I can put in my card info.

I am to get $25 refund and want to pay for the service with my card.

Please advise!

Thanks.

Mary Jane Niesen

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