i have an email saying my expert sent me a message about my return but there is no message anywhere when i sign in to my account?

[CatinaT1]

Here are some other TurboTax Help Articles:

How do I send/view messages from my expert?

How do I connect with a tax expert in TurboTax Live?

[ro050408]

There is no tab when signed in with the expert's name. Every time a user signs in, there is no assigned expert, and opening the expert window results in a new chat being started. How are the messages OUTSIDE the chat accessed?

[CatinaT1]

You will need to contact Customer Service. Here is a link to contact  Turbo Tax Customer Service.

[ro050408]

I have already spent close to 20 hours on the phone with TurboTax customer support about this. Nobody knows what to do, and every rep makes me spent 2 hours doing the same troubleshooting that every prior rep has already done.

[CatinaT1]

There is nothing we can do in Community for this other than refer you to customer service.