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New Member

I have a tax question and need to speak with someone

3 Replies
Level 15

I have a tax question and need to speak with someone

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.


To call TurboTax customer support

They are available from 5 a.m. to 9 p.m. Pacific time


**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
New Member

I have a tax question and need to speak with someone


My name is [removed] and I am trying to file taxes for myself and my husband. We are filing married as joint.

last year we filed and it wasn't a problem. This year it keeps getting rejected and its asking me what our AGI was for last year. I looked at my 2019 return and I put $2406. which is what our AGI was last year, and it keeps rejecting how do i fix it so we can efile?

My phone number is [phone number removed]

my email is [email address removed] 

Please help me fix this 

Employee TurboTax Specialist

I have a tax question and need to speak with someone

Your personal information has been removed from this public forum because in this Community we cannot directly e-mail or call a customer.

For some reason, the IRS has a different AGI in their database. You need to find out what number they have so you can e-file.

Start by getting a free IRS transcript for your 2019 return.  (If you're filing jointly in 2020 but your spouse filed their own return in 2019, also get a transcript for your spouse).

On your transcript, look for ADJUSTED GROSS INCOME (you may need to look on page 2). This is the number in the IRS database. Make sure the AGI you enter matches this number exactly.

If you're unable to order an IRS transcript, try entering 0 as your AGI, assuming you haven't already gone that route. You can also try entering last year's signature ID (instructions below).

Failing that, you can opt to file a paper return; follow the solution steps above, except select File by mail when it appears.

Please see this TurboTax FAQ below for more information:

TurboTax Online instructions for E-file reject IND-031-04 or IND-032-04: The AGI or Self-select PIN ...

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