I have a mystery charge
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New Member

I have a mystery charge

I was charged 39.99 for a transaction I know not of. 

7 Replies
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Level 15

I have a mystery charge

Did you have the Turbotax fees withheld from your federal refund ?   If so you agreed to the extra $39.99 processing fee at least 3 times ...

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New Member

I have a mystery charge

I did not authorize this charge
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Level 15

I have a mystery charge

Yes you did ... at least 3 times.

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Level 15

I have a mystery charge


Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.
See this TurboTax support FAQ for a contact link and hours of operation -<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com...>
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New Member

I have a mystery charge

I did not pay nor did I authorize any charge to be made to my account, I used this as a checking standard to see what my taxes would be. A free service that charges people then tries to tell said person that they made the action unthinkable.
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Level 15

I have a mystery charge

Well call contact support since no one in this PUBLIC forum can help you.
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Level 15

I have a mystery charge

And to see the return ( even if you used this just as a "checking standard" requires you to pay the TT fees ... so if you could see the entire return AND you did not pay with your own credit card then you must have used the other option which is to have the fee withheld from your federal refund ... talk to TT support to get this straightened out.
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