Yes, this indicates you may need an IP PIN.
Use this IRS IP PIN FAQs for assistance.
For more information use this IRS page: Taxpayer Guide to Identity Theft
Should you need to contact them by phone you can use the following information.
- Calling is extremely time consuming right now. If you want to try, call very early or very late based on the times below.
- January - April 800-829-1040
- Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. local time, unless otherwise noted.
- Telephone service wait times can average 15 minutes. Some telephone service lines may have longer wait times.
- Telephone service wait times are higher on Monday and Tuesday
Once you have it, you can enter your IP PIN following the steps below.
How do I add or remove my 6-digit IP PIN?
- Open your return if you don't already have it open.
- Inside TurboTax, search for IP PIN (don't forget the space) and then select the Jump to link in the search results.
- On the Identity Protection PIN screen, answer Yes and enter your IP PIN in the space provided.
- If you need to remove the IP PIN, answer No instead.
- Select Continue.
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