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sitaram2014
New Member

I got email for 25% discount but did got anyway to get it

 
1 Best answer

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GabiU
Community Manager

I got email for 25% discount but did got anyway to get it

If your discount is not showing up in your shopping cart, please clear cache & cookies & try again. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

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2 Replies
GabiU
Community Manager

I got email for 25% discount but did got anyway to get it

If your discount is not showing up in your shopping cart, please clear cache & cookies & try again. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

View solution in original post

mesquitebean
Level 15

I got email for 25% discount but did got anyway to get it

A lot of people are reporting problems with that email and the 25% discount (or in some cases a 50% discount.)  

NOTE:  We're trying to verify that it's an official offer emailed by TurboTax, but it has not been verified yet by the Moderators in this user community forum.  So it's not completely clear yet what all is going on.

In any case, you should phone in and speak to TurboTax Customer Support to report the problem and let them deal with it.

Since you have the Live TurboTax product, you could try reaching them through your product, or you can use the method below:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

FAQ:  What is the TurboTax phone number?

https://ttlc.intuit.com/replies/3300041
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