I got charged 3x by Turbo tax for the same state tax submission. How can I delete the other 2 (not get charged 3x)?

[DoninGA]

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

[xmasbaby0]

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

[cmurray936]

I was also triple charged on February 22, 2026. Typically every year turbo tax double charges one state return and every year there are excuses and no resolve and no refund.  This year the first return filed for my daughter who moved to another state had two states to file on her return.  One state should have been free and the other state $25.  Unfortunately, the software itself has a glitch that automatically makes that impossible. 1) You get to the point in the program and enter banking information, system checks return and moves to credit card entry. Complete and the form and amount looks correct, one state free and one state $20 discounted from $25.  Then I click enter and the software does another check before actually filing and asks again for credit card information, which I enter and this time I am charged $20 twice. Called for TurboTax assistance and 15 minutes of an incredibly stupid AI app giving me ridiculous remedies and sending text of garbage. Finally, I get a person who tells me they use 3rd party app.  She was helpful with one software issue and very pleasant, prompting me to give her a very good and in that matter deserved review.  However, she was not familiar with or helpful with the change to COGS or with billing problems. All her advice, as well as online AI turned out to be outdated and website pages turned off and no longer available.  Finally, Co-Pilot gave back with information that Intuit TurboTax has purposefully turned off all contact information to resolve overbilling issues.  The software has a build-in feature to double charge and if you have two states triple bill for the first return.  So, my acceptance in all prior years to let the one state double bill go, only served to embolden TurboTax to continue the overbilling practice.  The recent TurboTax lawsuit was not for this overbilling issue, so there is at this time no resolve at this time and no way to get a letter, text, email, or call to a human that will resolve this issue.  I paid a total of $80 for one state that is an overcharge of $60 for one state.  Think about that when prices are already crushing most US citizens at the grocery store, for housing, and other purchased goods.  Our software providers are also ripping us off.  Intuit seems to have forgotten they need customers to purchase their product to stay in business.  There are lots of other tax preparation software packages to use. I would have used any one of several that I have used in the past, but I have this automatically billed subscription to Home and Business, so that is what I used.  But this should be the last year, it is time to do my taxes with any one of the competitors software.  HR Block has one that works exactly the same, but there are many tax preparation software packages from desktop to online to choose from.  If you are having the same problem and looking for a solution, at this point I think the only solution is to simply move on to a better company offering a better software that is not purposefully programmed to rip off the consumer. 

[VolvoGirl]

I couldn't read or follow all that without any breaks.  But with the Desktop program you get 1 free state PROGRAM download to prepare all state returns in that specific state.  Then each state return including the first one is $20 or 25 to efile.  

If you needed to file a state return for a different state  you have to buy the second state Program for $40.   Then again,  each state return is $20/25 to efile (including the first one).  

[VolvoGirl]

Also if  you wanted the fees deducted from your refund there is an EXTRA $40 Pay with Refund service charge.  So it could add  up.    If you want to avoid the state efile fees you can print and mail state for free.  

[cmurray936]

Did this and got no assistance, no help.  Waste of time and energy.   Personally, I am done with TurboTax promising one free state and then double charging me, but this year charging me $80.00 to file one state return for my daughter.  That is way out of line.  I let go the additional $25 every year for several years now.  For 2026, they have really stepped up the level of fraudulent fees charged to credit cards.  I see and was even told to use the key words "billing issue" and got nothing, nada.  This is a scam and nothing else can be concluded by this breach of contract, breach of trust, breach of product confidence. 

[cmurray936]

Yes, the minute you ask for a refund they will close down the webpage.  There are no options for billing issue refunds or resolve to the Annual OVER BILLING ISSUE with Turbo Tax.  The only difference is this year it is TRIPLE and double billed for one state.  That is outrageous and a flaw in the software and not a user problem.  This is systemic and not something that Intuit wants the Turbo Tax software techs to fix.  This is a breach of contract, breach of trust issue.  Simply post the fix to an actual monitored webpage or a telephone number that goes straight to a team at billing that can address, rather than going through sales and getting transferred all over the place to just get the call dropped or in an endless AI cycle of useless remedies.  We need one button "REFUND" option for over billing issues.  We do not want any other resolve, no BS telling users they double clicked or retelling the story to several different people that do not care or have no clue where to transfer the caller or what to do.  There is a simple fix add a "REFUND" button.  Double and Triple charging when you advertise one state free is more than a breach of contract it is FRAUD.  There is no substitute explanation or excuse for straight up FRAUD.  

[cmurray936]

Thank you, I have been using Turbo Tax Home and Business on subscription for many years.  I use this for my family taxes, including my children that are now young adults.  As a tax preparer,  I have used many software platforms for professional returns since 2011.  Turbo Tax is the only one that has this particular systemic issue with double or triple charging the first state return filed.  It occurs because the software forces users to enter credit card information twice.  Once just after entering the banking information and again after the system does an addition check and save of the return.  That is a systemic flaw in the software and the reason for the double and triple billing.  If Turbo Tax does not want to honor the one free state, then do not advertise it.  Turbo Tax was already successfully sued for another unrelated false advertising issue, so I would think they would want to assign a team of technicians to solve this issue quickly.   

[cmurray936]

The problem is systemic in the software and results from the forced reentry of credit card information.  Why is that so difficult for you to understand.  I am assuming that you are an adult with an education and the ability to read and comprehend.  Let me break it down again for you:

1) You enter all your data, advance from federal to state and run your final check.

2) You enter banking deposit information and identifying data.

3) You are now prompted to enter credit card. Done and move on to next step

4) The System does one more final check of the return and then prompts one more time for credit card entry.

5) You cannot move beyond that last check and save the file without reentering the credit card information.

Each time you enter the credit card you get charged.  In total I was charged $80 for one billable state.

[xmasbaby0]

It is unlikely that any explanation of the fees will make you any happier---but here is how it works:

Desktop download software includes the software for federal returns and the software download for one specific state of your choice.   That state software to PREPARE returns is included.   There has always----always--always---been an extra fee to e-file that state return.   The state e-file fee can be avoided by printing and mailing the state return instead of e-filing the state.   If you e-file the state return----you pay $25.

If you need to file in two (or more) different states, each different state download is $40.   And you pay $25 to e-file that state.

And....if --if---heaven forbid----  if you choose to pay those fees by having them deducted from your federal refund instead of paying upfront using a credit card or debit card before you e-file, you incur an additional $40 ($45 inc CA) "refund processing fee" because you have chosen to involve a third party bank to receive your federal refund from the IRS, take out the TurboTax fees, keep the processing fee for itself, and send you the rest.

If you were charged more than the fees for state e-filing and additional state software download, then by all means, request a refund of the overcharge.   But do understand how much your fees were really supposed to be, and then contact customer support.

[DoninGA]

@cmurray936 Which operating system are you using with the TurboTax program, Windows or Mac?

If i was to guess it is Mac, since there are issues with those TurboTax Mac editions.

I am using TurboTax for Windows, completed and e-filed a federal and state tax return.  Selected pay with credit card for the state e-file fee.  Signed onto my TurboTax account, enter credit card information and complete the transaction only Once.  The federal and state returns were e-filed.

[cmurray936]

So, there it is the false advertising.  Each customer must pay $40 for each state and then they must pay an additional filing fee.  So, once again Intuit's Turbo Tax is engaging in false advertising.  So, you are telling us there is only one remedy.  While Turbo Tax is using AI, so am I as should every other tax payer using your software.  According to AI TurboTax engages in deceptive-advertising and recently lost one lawsuit due to this practice.  According to AI the last $141M settlement was brought by all 50 state Attorneys General for deceptive "free" advertising.  This 2026 new round of fits the same description of deceptive and unfair business practices. The fact is most people including myself would pay the filing fee for each state, but TurboTax is engaging in more than just that one deception, it is engaging in hidden or undisclosed fees, forced payment flows, and removal of the included "free state" mid-workflow.  That results in double billing for the same service and misrepresentation of pricing.  We already pay a premium for the software which advertises to include all states.  So, why this year in particular are we forced to pay for the state portion of the software program we bought and the filing fees.  According to AI the right course of action for ALL TURBO TAX USERS is to go directly to the FEDERAL TRADE COMMISSION (FTC). AI has an entire path outlined and will prepare the complaint with the FTC and the CFPB (CONSUMER FINANCIAL PROTECTION BUREAU). AI also suggests alerting the state tax agency as well.  While they cannot force TurboTax to refund directly, they can document and compile for another lawsuit forcing a settlement for a particular period of time.

[VolvoGirl]

@cmurray936  I have the Home & Business for Windows.   I buy mine from Costco Online.  Costco gives a$10 rebate that is applied to the first additional fee you have, like the state efile fee.  So your fees should be…

Your state efile $25.  

Your daughter’s extra state download $40.  Then her 2 state efiles are  $25+25.  

So $25+40+25+25=$115.00.  

 I guess you didn’t read my post.   You don’t get a free state efile.  EACH state return is $20 or $25 to efile.   What you got was a free state program download.   Box or email invoice should say Federal Returns & Federal E-File plus State Returns.  It does not say state efile is included.

[cmurray936]

So, again you give me a scenario that is not addressing the issue.  I did not choose to have my fees taken out of a refund.  I am paying for my daughter a young adult with limited income to file her tax return and teaching her how to file her taxes at the same time.  I pay for the filing from my credit card.  Hence, the issue is the forced entry of the credit card details twice during the course of completing the state filing. Each time credit card information is entered it immediately bills.  Resulting in paying $80 for e-filing fees for ONE (1) billable state.  Just in case that is difficult for you here it is again.  ONE (1) State = $80 paid.  OKAY, do you understand the problem now?