I got an email on December 7 to start my taxes, so I did and know it says I owe no taxes and I'm not getting a refund, this all happened without a W2

[dufrdawg]

How come TurboTax filed my taxes without my W2?

[xmasbaby0]

Your W-2 has to be entered by YOU.  TurboTax does not have your W-2.   Employers have until January 31 to issue your W-2.   If you have entered no income then you have nothing from which to get a refund, nor have you entered anything taxable.   No income = no refund/no tax due.   You need to enter all of your income documents in order to see if you get a refund or if you owe.

TurboTax does not have your W-2.   W-2’s come from employers.  There is not a federal or national website that provides W-2’s.   If your employer is partnered with TurboTax to allow the W-2 data to be imported into the software you can do that---but you need the actual W-2 so that you can enter the EIN and the amount from box 1 to import the other data from the W-2---which just saves you the little bit of keying in of the other information.

Every 2025 W-2 that you received must be reported on your 2025 tax return, even if they are for small amounts.  Remember that each one of those W-2’s has your Social Security number on it, and that income was reported to the IRS by the employer.  You do not want trouble with the IRS for under-reporting your income or have your refund delayed by having missing income.

ALL of your W-2’s must be entered on the SAME tax return.  

Go to Federal>Wages & Income to enter a W-2.

After you enter the first one, you click Add Another W-2.

W-2's come from your employer, and they have until January 31 to issue it.  Some employers allow you to import the W-2 through the software, but for security reasons you still need information from the actual W-2 to import it. Some employers have payroll sites that will have your W-2. You might need to phone, text, drop in, email and/or snail mail an old employer to make sure they know where to send your W-2.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-forms/get-copy-w-2/L8FTim9MO_US_en_U...

https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/import-enter-w-...

And….SAVE YOUR OWN W-2!  TURBOTAX DOES NOT SAVE IT FOR YOU.  TurboTax will not have a copy of it in your account and will not have an image even if you snapped a photo or imported it.  It is up to you to save it for your own records as stated on the back of the W-2. 

[Mike9241]

TurboTax only transmits your return to the IRS if you click on the 'Transmit Now' link.  Thus, the taxpayer is the filer. However,  TurboTax was not accepting returns until around 1/6/2026. If you did efile, you should have received an email saying it was successfully "submitted".  If you got that, you'll have to wait until the IRS actually opens on 1/26/2026 when your return will be transmitted. Then in a day or 2, you'll receive a second email saying "accepted" or "rejected". Most likely, with the missing W-2, it will be rejected, so you can fix your return (not amend) by adding the W-2 and refiling.