I get the following message: We could not e-file your return for the following reason: Our records indicate that you are not entitled to efile one or more formsets

[CathyD]

I regret you are getting this message.

You will need to delete and redo your state taxes.  You can perform this by clicking State Taxes, then Prepare You State, then clicking the Delete option next to it.  At that point you can start over and select your state.  Go through the process of completing your state return again.  This should solve the problem.

I have also found that if you have two state returns, you need to delete one state, file one state, then go back and file the second state.  This may help also.

[retnavychief]

I live in Florida and do not have to file State Taxes so I SKIP the step and still get the message. No problem last year, filed the same way.

[AkinaLO]

Please follow the instructions below to remove the state from your return.

How do I delete my state return in TurboTax Online?

[5424broomesilandrd]

But what if you HAVE paid already?

It says you can't delete the state return if you have already paid?

And how would that fix this issue?

[MichelleLO]

You are posting on an old thread from last year. 

The formset message can occur when some of the forms that are required for your tax return may not be available yet or are not supported for e-filing. If that is the case, the program will not let you e-file. You can check the status of form availability in the below TurboTax FAQs:

• IRS forms availability table for TurboTax individual (personal) tax products
• State forms availability table for TurboTax individual (personal) tax products

Please click here for a list of situations that will keep you from e-filing. If you continue to have issues please see the link below to contact one of our TurboTax representatives:

What is the TurboTax phone number?

@5424broomesilandrd

[kristenshyanne7]

I do not have any forms other than W-2s and T-1098 forms on my efile. I've checked the availability. Turbo Tax checked and confirmed I could file. I've been forced to pay for deluxe only to have a representative hang up on me when they could not figure it out.

[Cass0317]

@kristenshyanne7 We have received numerous reports of this experience that appear to be coming from various areas of the program. Please troubleshoot with the options below. If needed, we will need to investigate your experience.  Thank you for your participation and patience. a. Check Availability
 Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?(The 8915-E Form is projected to be e-fileable starting 02/24/2021)b. Remove state and try again
 If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below

1. Sign out of TurboTax.
2. Sign back in.
3. E-file the return again.

You may need to remove your state and prepare your state return again to move past the error and successfully e-file.c. Send us your tax file
Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)TurboTax Online:  
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread. TurboTax Desktop:
Select Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent" Note: Desktop will save a file to your computer unless you uncheck the box.
Another message will appear. Provide the token number that is generated onto this thread.

[robbrooks79]

I have filed taxes with turbo tax this same way for years. even has all my info already loaded and there . why cant i efile my return it says no due to formsets?. i need this fixed asap. i know i did the taxes the same way i always have and very frustrating to get this message after ive already paid you guys the $40...       email address is [email address removed]

[ramichicago]

Thank you your solution worked like magic. 

[ricdon509]

Great, thank you

[trenised]

Why am I receiving this message? I’m doing the same thing I’ve done years before & now I’m getting this message.  Is this turbo tax way of getting money?  Why are you advertising FREE if its not? 

[trenised]

OKKKK I figured it out! I filed my federal return 1st without the state....It was accepted. Then I went back to file my state return and..... it was accepted. Now I can rest and go to sleep. I need my lil coinage 

Hope this helps!

[SForrestLO]

@trenised

Glad you got it resolved.