I forgot my password, and I tried to change my password in your web, you sent me a code, but when I used your code to change my password, it just didn't work... so help!

[tsetheo2006]

So, why can't I use your pass code to change my password?

[TylerH]

If the code was sent to your email, be sure to leave the TurboTax window open as well as your email window. Otherwise the code will expire and it won't work.