I finished everything, so why do I keep getting sent back to the "Here Are Your Filing Choices" page?

[garyadamsen]

I entered all my info, was told I had to mail my Federal return but could E-file my state return. I answered the registration questions (Driver License info) and then keep getting rerouted to the HERE ARE YOUR FILING CHOICES page. 

I click on the CONTINUE button, it makes me go through the Drivers license stuff again, I hit continue and it comes to a page where there is a FILE BY MAIL button - I click on that - and it just starts all over again at the HERE ARE YOUR FILING CHOICES page. 

This has happened 10 times now.

Help Please?!?

[garyadamsen]

Thank you! It worked!

[DoninGA · Accepted solution]

If the federal tax return is not being e-filed then you cannot e-file the state tax return, it has to be printed and mailed.  Change your filing choice for the state tax return.