You have to sign onto your 2018 online account
using the exact same user ID you used to create the account.
Close all TurboTax windows on your web browser
(including this one). Copy and paste the account recovery website
link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to
get a list of all the user ID's for an email address. Run the tool
against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
If none of the user ID's received will access
your 2018 account, then use the option shown in blue on the account recovery
website, "Try something else"