I filed on March 14th to receive the free service. There was no option to choose the advertised special. How do I get my taxes done for free per Turbo Tax ad?

mc19711996 · ‎June 6, 2019

VolvoGirl · ‎June 6, 2019

The ad is for a free state. The free state filing is only from the online Free Edition with Absolute Zero. The Free Edition only does very simple 1040EZ and 1040A returns and not the full 1040 and doesn't have deductions. Looks like you are using Deluxe which is a paid version. State is 39.99 in all paid versions Deluxe and higher. You can see the Online prices here. See, Deluxe and above say State Additional

https://turbotax.intuit.com/personal-taxes/online

If you think you qualify for the Free Edition You can try to downgrade. But you will have to start over https://ttlc.intuit.com/replies/3288495

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xmasbaby0 · ‎June 6, 2019

That offer is only for the Free Edition. You are posting from Deluxe.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

VolvoGirl · ‎June 6, 2019

The ad is for a free state. The free state filing is only from the online Free Edition with Absolute Zero. The Free Edition only does very simple 1040EZ and 1040A returns and not the full 1040 and doesn't have deductions. Looks like you are using Deluxe which is a paid version. State is 39.99 in all paid versions Deluxe and higher. You can see the Online prices here. See, Deluxe and above say State Additional

https://turbotax.intuit.com/personal-taxes/online

If you think you qualify for the Free Edition You can try to downgrade. But you will have to start over https://ttlc.intuit.com/replies/3288495

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I filed on March 14th to receive the free service. There was no option to choose the advertised special. How do I get my taxes done for free per Turbo Tax ad?