I filed my moms taxes last year and lost log in info and password doesnt work either

[fun2flea]

i did file turbo tax for 2015 for her so can this be used to give me info to do 2016

[mesquitebean · Accepted solution]

Please see this FAQ to recover account access:

Whether you use her info or your info in the recovery tool will depend on how you set up her account profile last year.

FAQ:   Forgot your TurboTax Online User ID or password?

https://ttlc.intuit.com/replies/3302318