When did you file?
Online is only good for 2023 now. If you tried to use the Online version for a prior year into the 2023 Online version you can try to clear it and start over to be only for 2023
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...
Or you can leave this account and set up a new account to do 2023. How to start another return in the Online version
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...
To do a prior year you have to use the Desktop CD/Download program on your computer. You can't do a prior year return online or efile it, but you can buy the download desktop versions for the last 3 years from Turbo Tax here....
http://turbotax.intuit.com/personal-taxes/past-years-products.jsp
You need a full Windows or Mac computer to install it on.
Or you can check for Turbo Tax for all years on Ebay or Amazon, etc.
Either way you will have to print and mail in your return. And if you are doing more than 1 year, send each year in a separate envelope. Sometimes the IRS will just staple all the sheets together and miss a second return. Be sure to attach copies of your W2s and any 1099s that have withholding on them. Don't forget state. You have to mail federal and state in separate envelopes because they go to different places. Get a tracking number from the post office when you mail them for proof of filing.
Or if you have a simple return you can get the blank forms from the IRS and fill them in by hand for free. I have a list of some of the basic ones I can post a direct link to.
