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anthonynao
New Member

I filed last year with a different email/account for some reason.., however turbotax doesn't recognize the email/account? no way of getting my AGI 2017... What do I do?

Need my AGI or W2 from the email/account that turbotax somehow doesn't recognize, wut do?

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HeatherPLO
Employee TurboTax Specialist

I filed last year with a different email/account for some reason.., however turbotax doesn't recognize the email/account? no way of getting my AGI 2017... What do I do?

If you are unable to obtain your AGI from us, you can obtain it by ordering a free and instant tax transcript from the IRS.  To order, click the link here: https://www.irs.gov/individuals/get-transcript

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

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2 Replies
HeatherPLO
Employee TurboTax Specialist

I filed last year with a different email/account for some reason.., however turbotax doesn't recognize the email/account? no way of getting my AGI 2017... What do I do?

If you are unable to obtain your AGI from us, you can obtain it by ordering a free and instant tax transcript from the IRS.  To order, click the link here: https://www.irs.gov/individuals/get-transcript

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
anthonynao
New Member

I filed last year with a different email/account for some reason.., however turbotax doesn't recognize the email/account? no way of getting my AGI 2017... What do I do?

Thank you.

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