If you haven't done so, you should start by talking to the folks at TurboTax Support. They should be able to bring up your account and review your products and fees to see what is going on. This is a public user community forum--not a direct route to TurboTax Support--and nothing account-specific can be handled here in the forum. When you phone, if the automated voice asks for your issue to route your call, try "billing issue" or "billing."
Support hours are 5AM-9PM Pacific, every day this time of year.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632