I entered my return on another TurboTax online account for 2015.however I never received a refund and now I dont have access to account wondering what happened that year?

[mesquitebean · Accepted solution]

You would need to first see if the 2015 return was successfully efiled or not.   Or did you print, sign, and mail it?

So when you log into your current account, and go to "Your Tax Returns & Documents", click SHOW to expand that section, and then choose "2015", there is no evidence of the 2015 return?    If not, the info below will tell you how to look for multiple accounts.

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

 To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.