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I e-filed with turbo tax in 2024. My federal and state were received, processed and refunds issued. Now the IRS has no records of this & rejected 2025 efile. What’s next?

The error says my AGI doesn’t match their records but when I requested a transcript what they sent says “return not present for this account” They literally accepted, processed and refunded me.
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2 Replies

I e-filed with turbo tax in 2024. My federal and state were received, processed and refunds issued. Now the IRS has no records of this & rejected 2025 efile. What’s next?

The IRS does not have your 2024 AGI in their database.  Enter a 0 (zero) for the 2024 AGI and e-file again.

I e-filed with turbo tax in 2024. My federal and state were received, processed and refunds issued. Now the IRS has no records of this & rejected 2025 efile. What’s next?

Thanks, I’ll give that a shot.

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