I e filed thru TurboTax last April 15, and they (i...
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New Member

I e filed thru TurboTax last April 15, and they (irs and ca ftb) said they do not have a record of my taxes filed. I have refunds from both. Should I refile?

 
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Level 15

I e filed thru TurboTax last April 15, and they (irs and ca ftb) said they do not have a record of my taxes filed. I have refunds from both. Should I refile?

 Did you efile or mail your return? They are not processing mailed returns right now.

If you efiled....Was your return Accepted? First double check your efile status here
https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/
Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?

When will you get your refund,
https://ttlc.intuit.com/community/refund-status/help/when-will-i-get-my-irs-tax-refund/01/25589

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Returning Member

I e filed thru TurboTax last April 15, and they (irs and ca ftb) said they do not have a record of my taxes filed. I have refunds from both. Should I refile?

I paper filed and CA state says they have no record. Mailed.on 4/9/20.

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Level 15

I e filed thru TurboTax last April 15, and they (irs and ca ftb) said they do not have a record of my taxes filed. I have refunds from both. Should I refile?

Did you mail CA in a separate envelope to California Franchise Tax Board?

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Returning Member

I e filed thru TurboTax last April 15, and they (irs and ca ftb) said they do not have a record of my taxes filed. I have refunds from both. Should I refile?

Yep, I have tracking showing it was delivered. 

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