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celi
New Member

I DOWNLOADED TURBOTAX DELUXE TO MY DESKTOP AND NOW NEED TAX ADVICE. HOW? ADD LIVE TO THE DESKTOP VERSION OR SIMPLY UPGRADE TO PREMIUM, SINCE THIS INCLUDES LIVE?

 
6 Replies
VolvoGirl
Level 15

I DOWNLOADED TURBOTAX DELUXE TO MY DESKTOP AND NOW NEED TAX ADVICE. HOW? ADD LIVE TO THE DESKTOP VERSION OR SIMPLY UPGRADE TO PREMIUM, SINCE THIS INCLUDES LIVE?

Sorry but the Live feature with expert help is only available in the Online versions and not in the Desktop CD/Download program.

Ask your questions here.

VolvoGirl
Level 15

I DOWNLOADED TURBOTAX DELUXE TO MY DESKTOP AND NOW NEED TAX ADVICE. HOW? ADD LIVE TO THE DESKTOP VERSION OR SIMPLY UPGRADE TO PREMIUM, SINCE THIS INCLUDES LIVE?

See the note near the bottom of this one
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3859448-what-is-turbotax-live">https://ttlc.intuit.com/questions/3...>
Richard_2072
Returning Member

I DOWNLOADED TURBOTAX DELUXE TO MY DESKTOP AND NOW NEED TAX ADVICE. HOW? ADD LIVE TO THE DESKTOP VERSION OR SIMPLY UPGRADE TO PREMIUM, SINCE THIS INCLUDES LIVE?

I bought the boxed Dekstop version that is supposed to include Live support.  What gives?

Richard_2072
Returning Member

I DOWNLOADED TURBOTAX DELUXE TO MY DESKTOP AND NOW NEED TAX ADVICE. HOW? ADD LIVE TO THE DESKTOP VERSION OR SIMPLY UPGRADE TO PREMIUM, SINCE THIS INCLUDES LIVE?

I was told the opposite by a LIVE agenct TODAY.  I need support again because the program is problematic.

xmasbaby0
Level 15

I DOWNLOADED TURBOTAX DELUXE TO MY DESKTOP AND NOW NEED TAX ADVICE. HOW? ADD LIVE TO THE DESKTOP VERSION OR SIMPLY UPGRADE TO PREMIUM, SINCE THIS INCLUDES LIVE?

@Richard_2072 

 

Sorry.  There must be a misunderstanding.  TurboTax Live--which allows you to get help from a CPA or EA is a version of online TurboTax.  It is NOT a feature of desktop software.  That does not mean you cannot get customer support with desktop software---you can get customer support.   But not TurboTax Live.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5p.m. Pacific time 7 days per week through October 25, 2019.

 

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
xmasbaby0
Level 15

I DOWNLOADED TURBOTAX DELUXE TO MY DESKTOP AND NOW NEED TAX ADVICE. HOW? ADD LIVE TO THE DESKTOP VERSION OR SIMPLY UPGRADE TO PREMIUM, SINCE THIS INCLUDES LIVE?

@Richard_2072 

 

Please note the  last lines in the link provided to you regarding TurboTax Live.

 

 

Note: TurboTax Live is available for TurboTax Online customers only. TurboTax Live is not available in the TurboTax CD/Download software.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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