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New Member

I downloaded premier version from amazon. At the last stage of efiling, software is stuck on 'preparing' step for last 30 mins.

 
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New Member

I downloaded premier version from amazon. At the last stage of efiling, software is stuck on 'preparing' step for last 30 mins.

I had to force kill the application. On restart, it downloaded bunch of updates and then I was able to efile. Turbox tax can do better job of displaying the errors especially if the software needs update before efiling.

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New Member

I downloaded premier version from amazon. At the last stage of efiling, software is stuck on 'preparing' step for last 30 mins.

I just got stuck on "preparing" for 20+ minutes and found this response. I tried canceling and trying again but it always got stuck on "preparing". It took closing out of the program entirely and opening it again (it said i had no updates) and now it works.

 IMG_1364.JPG

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Employee TurboTax Specialist

I downloaded premier version from amazon. At the last stage of efiling, software is stuck on 'preparing' step for last 30 mins.

If you continue to have problems, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.

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