I downloaded a CD version of TurboTax Deluxe and worked on my return a few days ago. I now cannot find my work. It wants me to start over. Help? Where did it go?

[annwhelan1]

I have the disk and wouldn't download, called customer service twice and they had to send me the download - kept getting error code 1719.

[VolvoGirl]

@annwhelan1 do you have a question?  Your post doesn't address the original question.

[annwhelan1]

Sorry,  no. I didn't mean to answer that. I was supposed to be filling out the survey and accidentally hit that bubble instead. Sorry.

[VolvoGirl]

If you used the Windows Desktop program you need the file ending in .taxyyyy to open in it.  The tax files (and PDF files) should be in your Documents then in a Turbo Tax subfolder.  If you can't find them do a search for all files ending in .tax or .tax2018, etc.  And check the Recycle Bin.

If you don't have the main .tax file you might have one that starts with a Tilde sign ~ like
 "~your name.tax2017".  That file is if your computer crashes or your real file gets lost or deleted or corrupt so you can restore it.

Did you save your return?  In Windows you have to manually save, although it will ask if you want to save when you exit the program or switch to another return.

Try this......start the program.  Then go up to File-Open and see if it finds your file.

[mngirl2]

Neither option works.  It's like it didn't save at all anywhere.