I downloaded 2016 Home & Business, but now it's asking for me to pay again

[VolvoGirl]

Did you get it installed ok?  Sometimes people who bought the Desktop program accidentally end up in the Online web based version.  If that happened to you you can move your return from online to your Desktop program.  We can tell you how.

[CathyD]

I regret that you are being asked to pay again for your 2016 Home and Business.  I am including the contact information for TurboTax customer service.  The agent will be able to assist you with the payment that you are being asked to pay again.

If you're using the TurboTax CD/Download software or can't sign into your account, click here to contact us. Ask your question, click Continue, and follow our onscreen instructions.