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I download the software but my computer is not compatible. I would like a refund.

 
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I download the software but my computer is not compatible. I would like a refund.

 

You can go here TurboTax CD/Download Refund Request Form to request a refund if still within 60 days of purchase. 


I download the software but my computer is not compatible. I would like a refund.

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp

Use this TurboTax website to check your orders and payments - https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

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