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It depends on how you purchased your CD.
1. TurboTax Advantage: If you were a TurboTax Advantage (TTA) member, your TTA account includes a download. You can log into your account and download a replacement copy. See: How to download TurboTax Desktop software from TurboTax.com
2. Retail: If you bought TurboTax in a store, contact TurboTax for a downloadable copy. See How do I get a replacement for a lost or damaged TurboTax CD?
You have to call in. If you installed from the CD you can not download it from online now. You can't do both CD and download. See the new info on this FAQ
Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
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