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I don't want to pay for the deluxe but understand I have to, but I am not paying for it twice as shown on my return. How can this be fixed?

 
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2 Replies

I don't want to pay for the deluxe but understand I have to, but I am not paying for it twice as shown on my return. How can this be fixed?

You will have to pay 39.99 to have the filing fee taken from your refund as well as the 39.99 for the deluxe program? This was not explained well enough in the beginning, or I would have used another free tax return service since yours is no longer free! There are so many posts asking the same thing so obviously not explained. Last year of using Turbo~

JakailaLO
Expert Alumni

I don't want to pay for the deluxe but understand I have to, but I am not paying for it twice as shown on my return. How can this be fixed?

If you see two identical charges (down to the penny) in your online statement, one of them is probably a temporary authorization as opposed to an actual charge or debit.

On the other hand, if you see multiple charges on your paper statement, or you're not sure what they're for, please use the link below to contact us for assistance. 

*If possible, please have your order or confirmation number handy. 

https://support.turbotax.intuit.com/contact/ 

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