I don't remember my password or AIG from last year and last year's w-2 is lost

[AngelG]

You will need to log into the same account  that was used last year. If you used our Federal Free product you will need to purchase PLUS benefits to retrieve that information or you can go to https://www.irs.gov/individuals/get-transcript. If you purchased a product last year, your AGI will import to this years return or it will be on your Tax Timeline if you chooses not to import.


If you believes there are more than one account, you may want to try the account recovery process:
https://myturbotax.intuit.com/account-recovery/
(This will also help you gain access to last years account.)