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biancalongoria1
Returning Member

I didn’t use TurboTax Live Assisted Deluxe to fill my files. It charged me $183 fee for no reason

Why is it charging me fee for TurboTax Live Assisted Deluxe when I didn’t use help? I filled it on my own
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‎March 15, 2025 8:16 PM
last updated ‎March 15, 2025 8:16 PM
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2 Replies
xmasbaby0
Level 15
Level 15

I didn’t use TurboTax Live Assisted Deluxe to fill my files. It charged me $183 fee for no reason

HOW CAN I DOWNGRADE TO A LOWER VERSION

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-pri...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
‎March 15, 2025 9:29 PM
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robtm
Level 10
Level 10

I didn’t use TurboTax Live Assisted Deluxe to fill my files. It charged me $183 fee for no reason

It looks like you mistakenly signed up for the deluxe live assist instead of the regular deluxe version. If you haven't paid or filed yet follow the instructions in the above post to downgrade to the deluxe regular version.

‎March 15, 2025 10:26 PM
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