First of all, each online account can only file one tax return for one person. If you used your online account that you had already used in 2023 for your own return, then you didn’t file anything, and all you did was to erase your information and replace it with your mother‘s.
if you did not file your own return yet, and you tried to file your mothers return with your account, then TurboTax automatically brought over your AGI or PIN number from last year as part of the transfer of automatic transfer process. that may explain why the tax return was rejected, because your AGI or pin doesn’t match your mothers tax information. You can try and replace the filing pin, and try again.
Then, TurboTax can never guarantee that an E filed tax return will be accepted because that is outside of TurboTax’s control. TurboTax can’t know that you might enter incompatible information, or that the IRS might reject you for some unknown reason. You paid for preparation, and you received a prepared tax return. If you can’t e-file, you can print the return and file it by mail.
Then, lastly, because you have the ability to print a return and file it by mail, TurboTax’s official policy is to not give refunds with the online product. A taxpayer could print their return and mail it, and then request a refund, and then they would get a prepared and completed return for no charge. You can call customer service and maybe they will make an exception. The volunteers and experts on this forum do not have access to your account and cannot issue refunds.
